In this course, discover innovative methods for measuring customer service, interpreting the data to identify gaps and learning to anticipate the needs of customers. Learn how to lead by example in setting new trends for customer service in your business.

Learn how to

1. Create first impressions
2. Build lasting relationships
3. Handle complaints effectively
4. Develop customer service index
5. Interact positively in face to face interactions
6. Interact positively in telephonic interactions
7. Manage difficult customers
8. Creating effective customer databases

Learn how your customer service measures up right now, and how you can build on with the sharpest of service policies. Also learn how to foster winning traits in each of your representatives.

Online training
Online training is delivered through the Internet using an interactive voice based program. Each program is divided into modules and each module has a quiz and assignment at the end of it. Candidates can clarify all their doubts by writing to the domain experts who in turn respond to every query within 24 hours.

Over the years, the online FAQ support for queries has grown to a large library which satisfies most of the queries of candidates. For those queries that are not available in the FAQ, candidates can write to the experts and get replies within 24 hours.

You can enroll for our programs by paying through three options:

1. You can pay online using your credit card
2. You can deposit Cheque / DD / Cash in one of the ICICI Bank Limited Branches Current Account No. / Indusind Bank Limited Branches Current Account No. 0005-118937-050 of the requisite amount
3. You can always courier the Cheque/DD to us at.

Shyam Institute of Management & Technology
B-4 / 450, 1st Floor
Sector8, Rohini
New Delhi –110 085

Payment should be made by cheque / DD in favour of “Shyam Institute of Management & Technology” Payable at New Delhi

Pricing of some of the programs may vary. Please contact us for more details.